Why?
Because the tools of mass communication and traditional marketing still sets the agenda, just in new terms. Distribution, leads, Trafic, roi, contacts, reach,branding etc. When I follow the many tools two manage and distribute content ... read the contents as I experience it as a mass communication .. digitized direct campains.
Not to offend but two Simplify: Old wine in new bottles.
I think social media is Suitable for "receiving personalized communication", reaction and dialogue. I think that social media allows for the use of my personal values and corporate values to a fusion of horizons with relevant decision-makers for the performance and products my company offers.
I think that social media and content allows me to identify relevant people and reference groups. In this context, I assume my messages / content, form a common understanding values and perceptions with the recipient so that I targeted and relevant, can access them.
Likewise, I see social media as an opportunity for the company that I work for and for me to build my personal status with the company's differentiation and brand.
The higher status build up, my personal impact have, when I need to complete the sale or delivery of my business. Depending on company size social platforms has many opportunities to follow this strategy.
Jan Carlzon transformed SAS from a flight opperator to a service organization and called everyone who meets customer; frontpeople.
I think we need to transforme employees who already have contact with the customer into digital front people. The centralization of digital communication staff and communicators as journalist to write - I think it's to easy.
I think employees that are in contact with our costumers need-to-learn - the use digital marketing, content marketing and big data - information as tools in their everyday effort for themself and the company to be successfull.